Overcome skills shortages and limited business hours. Our multilingual, AI-supported solution integrates seamlessly into your business systems, reduces operating costs and ensures transparent and secure data processing - around the clock (24/7).
We specialize in intelligent, AI-supported solutions that relieve medical staff of routine tasks.
No missed calls or requests.
All requests processed quickly and without errors.
Service with no waiting time creates trust and loyalty.
Everyday life in the practice can be challenging. If these problems sound familiar, you're not alone - and we have the solution.
Our platform is a comprehensive system for automating communication in the healthcare sector. It was developed to relieve your staff of routine tasks, improve service quality and ensure data security at every stage.
Offer 24/7 availability for appointment bookings and inquiries. Immediate service without waiting times increases loyalty and improves the reputation of your practice.
Automating up to 80% of routine requests frees up your administrative staff. Allow your team to focus on patient care, not calls.
Our team will configure the platform to suit your practice's unique processes and provide comprehensive support at all stages of implementation and use.
From chatbots and AI telephone assistants to automated document management and knowledge database maintenance. All tools are integrated and work together seamlessly.
We guarantee the highest level of protection for medical information. Our system is fully GDPR-compliant and undergoes regular security checks.
Receive reports on key performance indicators: Response times, peak times and patient satisfaction. Control your service quality based on real data.
Turn your customer service into a real competitive advantage - thanks to our unique functions.
Efficient processing of many calls.
Automatic call distribution for shorter waiting times and faster solutions.
Communication via all common channels.
Automatic assignment in CRM for effective sales management.
Continuous contact maintenance through automatic notifications.
Automating routine tasks is more than just a convenience. It's a direct path to greater efficiency, lower costs and increased patient and staff loyalty. That's what our customers achieve.
Our platform gives you the tools to build long-term relationships and focuses on proactive communication that increases loyalty and improves treatment outcomes.
Significance for medicine: Preventive medicine is the key to long-term health. Regular check-ups enable the early detection of diseases.
How it helps: Our AI assistant automatically identifies patients who are due for an annual check-up, politely reminds them of the importance of the visit and helps them to book an appointment. This directly increases the participation rate and the quality of prevention.
Significance for medicine: Continuous monitoring after appointments and interventions is crucial to prevent complications and evaluate the success of treatment.
How it helps: Set up automated scenarios to monitor a patient's wellbeing (e.g. 3 days after a procedure) or to gather feedback on the quality of the appointment. This shows you care, helps identify problems early and collects data to improve your services
Significance for medicine: An informed patient is the best partner in treatment. Understanding one's own condition and the treatment plan significantly increases adherence to treatment.
How it helps: Segment your database (e.g. by diagnosis or risk group) and send patients useful educational material. For example, nutrition tips for diabetics or information on how to prepare for an examination. This increases patient involvement and their trust in the practice.
Each of the following conversations represents a real challenge that your receptionist faces every day. See how our AI-powered digital assistant solves these challenges in seconds, reducing staff workload and improving patient care. Select a scenario to see it in action.
Importance for medicine: The assistant not only books an appointment, but also classifies the request according to urgency. This helps to allocate the doctors' time correctly and to help those who need it most urgently first.
How do you do? You have called the "Gesundheit Plus" practice. How can I help you?
Hello, I would like to make an appointment with my family doctor.
Of course. Please tell me your full name and date of birth.
Mr. Maier, May 15, 1980.
Thank you, Mr. Meier. Please briefly describe the reason for your visit so that I can assess the urgency.
I have had a high temperature and a bad cough for three days.
I understand. In view of the symptoms, I have assigned your request a high priority. There are two early appointments: today at 4:00 pm or tomorrow at 9:30 am. Which one suits you better?
Let's take today at 16:00.
Excellent. I have booked you in. I have sent you a confirmation with the appointment details by SMS and e-mail. We look forward to seeing you at the practice!
Significance for medicine: During peak times, the reception desk cannot always answer every call. This function ensures that not a single patient is lost. The AI assistant politely offers to call back, records the contact details and the reason for the call so that a member of staff can prepare for the conversation.
Hello, Peter. This is the digital assistant from the "Gesundheit Plus" practice. I'm calling to find out how you're feeling after yesterday's procedure.
Oh, hello, thank you, I feel better already.
I am pleased to hear that. I would like to point out that this conversation is being recorded so that your doctor can listen to it. Please report briefly on how you are feeling.
On the whole, everything is fine, but the seam pulls a little in the evening.
Thank you for the information. Would you describe it as "mild discomfort" or "medical treatment required"?
I think it's just a slight discomfort.
Understood. I have noted "normal condition, slight discomfort" in your file and forwarded the record to the doctor. He will review it later today.
Thank you very much for your care.
You are welcome. If your condition worsens, please be sure to contact us. All the best!
Importance for medicine: The assistant helps patients to adhere to their treatment plans and can also inform them about additional practice services that could be useful to them, thereby increasing the average revenue per patient.
Hello, I have forgotten how to take the medication prescribed by Dr. Nowak.
Hello, let me help you. Please tell me your full name and date of birth for verification purposes.
I am pleased to hear that. I would like to point out that this conversation is being recorded so that your doctor can listen to it. Please report briefly on how you are feeling.
Mrs. Schulz, May 2, 1946.
Thank you. Please tell me your four-digit PIN code that we have sent you.
1-2-3-4.
Verification successful. I have just sent you detailed instructions for taking your medication, prepared by Dr. Nowak, to your e-mail address.
Excellent, thank you!
Ms. Schulz, I see that you have spoken to your doctor about back problems. We currently have a special offer for a remedial massage course. Should I book you in for a consultation with our rehab specialist?
Yes, that would be interesting.
I have registered you for a free consultation with a rehab specialist on Friday at 12:00 noon. The confirmation is already in your email. All the best!
Free your specialists from the daily routine. Our solution allows them to concentrate on really important tasks, develop their full potential and make a greater contribution to the development of your company.
We analyze your infrastructure and requirements in order to prepare a detailed technical and commercial offer.
After approval, we configure systems (such as interactive voice menus and chatbots), design the architecture and integrate everything with your CRM, telephony and messengers for process automation.
We carry out thorough tests with your team to gather feedback and adapt the system perfectly to your processes.
After the test phase, we strengthen operations, monitor performance and provide comprehensive support. As we grow, we expand the functionality and add new features.
Find the information you need quickly and easily here. We answer the most important questions about our technology and cooperation.
Everything to do with ROI, process and partnership
Technology, AI & security
It all starts with a free, no-obligation potential analysis. Contact us to arrange an appointment and discuss your goals.
As each solution is configured individually for you, we create a customized offer after an initial analysis with a focus on a measurable ROI.
We combine AI expertise with in-depth business knowledge to offer you a customized and secure solution for your success instead of standard software.
