Ensure a smooth flow of information and transparent processes between your teams.
Information silos and incomplete communication between departments lead to delays, duplication of work and inconsistent customer service.
We create a central information hub (single source of truth) where all relevant interactions and task statuses can be viewed by authorized employees across departments.
Fewer meetings just for status updates, a seamless handover of tasks and a single 360-degree view of the customer, which improves internal collaboration and external results.
Each of the following dialogs is a real business task that is solved in a few seconds. Click on any scenario to see how our AI assistant saves time and increases customer loyalty in practice. Imagine it's already working for you.
AI, what is the current status of ticket #T12345 from customer "ABC Corp" being processed by the technical department?
Just a moment... Ticket #T12345 has the status "In progress". The specialist responsible is Anna Schmidt. The last update was at 10:15 today: "Waiting for log files from customer".
Understood, thank you.
The result for the department head:
He received an immediate response about the status of a task in another department without disturbing another manager or their staff. This avoids delays and enables quick feedback to the customer.
KI, the client "Global Invest" has signed the contract. Please create a project for the implementation department.
Understood. The project "Implementation for Global Invest" was created in our project management system. All information from the CRM, including contacts, order details and technical requirements, was automatically attached to the task. The head of the implementation department was assigned as the responsible person.
Excellent!
The result for the department head:
The process of handing over a new customer from sales to implementation is fully automated. This eliminates information loss and duplication of work and ensures that his team receives all the necessary data right from the start.
Hello, I'm calling about our "Omega" project. I have a problem with the latest update.
How do you do? I see that you are a VIP customer and that your project is being managed by Senior Manager Stefan. I'll put you through to him straight away. Please stay on the line.
Thank you, I'll wait.
The result for the department head:
An important customer was not sent to the general support queue. The system identified his status and project and immediately routed him to the right, high-level specialist in his department, increasing customer retention and speed of resolution.
KI, give me a brief summary of the customer "Innovate Solutions" before my meeting with him in an hour.
Of course. About the customer "Innovate Solutions": Total order volume - 250,000 euros. Open support tickets - 1 (low priority). Last contact was 3 days ago with the sales department regarding a new module. A meeting to extend the contract is planned for August 15.
Thank you, now I have the complete picture.
The result for the department head:
He received all the important information from various departments (sales, support, accounting) in just a few seconds. This enabled him to be optimally prepared for the meeting and make decisions based on a complete overview of the customer relationship.
AI, create the task "Development of a data export module for the customer 'ABC Corp'
Attention. There is already an active task "Creation of the specification for the data export module" for the same customer in the analysis department. The initiator is Lars Müller. I recommend coordinating with him. Should I create a linked subtask or cancel the process?
Oh, cancel. Thanks for the warning!
The result for the department head:
The system has prevented duplication of work and potential conflict between two departments. The department head saves his team's resources and promotes more efficient cross-departmental collaboration.
Find the information you need quickly and easily here. We answer the most important questions about our technology and cooperation.
Everything to do with ROI, process and partnership
Technology, AI & security
It all starts with a free, no-obligation potential analysis. Contact us to arrange an appointment and discuss your goals.
As each solution is configured individually for you, we create a customized offer after an initial analysis with a focus on a measurable ROI.
We combine AI expertise with in-depth business knowledge to offer you a customized and secure solution for your success instead of standard software.
